What is motobikejacket ?
MotoBikeJacket is an online store that specializes in providing a wide range of high-quality motorcycle pants, jackets, suits, and other accessories at competitive prices. We strive to offer products that meet the needs of motorcycle enthusiasts and riders of all levels.
How can I contact MotoBikeJacket ?
- Please feel free to contact us at any time. You can reach us by emailing our customer support team at [email protected]. We are committed to providing timely and helpful assistance to our customers.
Do you have a physical store or showroom?
MotoBikeJacket operates exclusively as an online store. At this time, we do not have a physical store or showroom. However, our website offers detailed product descriptions, images, and size charts to help you make an informed purchasing decision.
Can I visit your warehouse or pick up my order in person?
We apologize, but we do not offer the option for customers to visit our warehouse or pick up orders in person. We solely operate as an online retailer and ship our products directly to customers’ specified addresses.
What payment methods do you accept?
We accept all major credit cards and debit cards for payment.
Is my payment information secure on your website?
Yes, your payment information is secure on our website, as we use industry-standard encryption to protect your sensitive data.
Can I pay using multiple payment methods?
No, we do not offer the option to pay using multiple payment methods for a single order.
Are there any additional charges or fees on my purchase?
The price shown on the website is the final amount you need to pay for your purchase.
Do you offer cash on delivery (COD)?
No, we do not currently offer a cash on delivery (COD) payment option.
What should I do if my payment fails?
If your payment fails, please check for the following possible reasons:
Incorrect billing address and phone number: Ensure that your billing address matches the one associated with your payment method.
Credit card limit reached: Check your credit card limit to ensure it has not been exceeded.
Credit/Debit Card information: Verify that the card number and expiration date are correct.
Insufficient funds: Make sure your account has enough funds to cover the payment.
Where do you offer shipping services?
We provide shipping services to all countries, with the exception of Russia, Brazil, Israel, OFAC, and Sanctioned Countries.
How much does shipping cost?
Shipping is free worldwide, regardless of the number of products in your order.
What is the estimated delivery time?
Once your order is processed and the jacket is ready for shipment, the delivery time typically ranges from 5 to 8 business days, depending on your location.
Can I track my order?
Yes, you can track your order’s status by inserting your Order ID, which can be found in the email confirmation, along with the Billing email you used during checkout. Visit Link to Track Order to track your package.
Do you offer expedited shipping options?
We do not offer expedited shipping options as our products are made-to-order, ensuring the highest quality and craftsmanship.
Do you ship internationally?
We provide shipping services to all countries, with the exception of Russia, Brazil, Israel, OFAC, and Sanctioned Countries.
Can I change my shipping address after placing an order?
You can request a change in your shipping address within 3 days of placing your order. After this period, we cannot guarantee any modifications.
How do I find the right size for my gear?
Detailed size charts are available on every product page. For further assistance, refer to our comprehensive size guide on how to take measurements: Link to Size Chart Guide
What should I do if I need more information about a product?
If you need more information about a specific product, please email us at [email protected]. Our team will be happy to assist you.
Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order within 24 hours after it has been processed. Please contact our customer support team for assistance.
How do I create an account on motobikejacket.com
Please create an account on our website by clicking on the “Sign Up” button. Follow the prompts to complete the registration process.
What are the benefits of creating an account?
By creating an account, you can enjoy various benefits such as access to exclusive offers and promotions.
How can I update my account information?
To update your account information, log in to your account and navigate to the profile or account settings section. From there, you can edit and save any changes.
Can I place an order without creating an account?
Yes, you can place an order without creating an account. However, creating an account offers additional benefits and convenience.
What should I do if I forget my password?
If you forget your password, click on the “Forgot password” link on the login page. Follow the instructions provided, and we will email you instructions to reset your password.
How can I subscribe to your newsletter for updates and promotions?
You can subscribe to our newsletter to receive updates on sales, new arrivals, and discount codes. Enter your email address in the “Sign up for our newsletter” text box in the footer of our homepage.
Do you offer any discounts or promotions?
Yes, we offer discounts and promotions during major events and special occasions. Stay updated by subscribing to our newsletter and following us on social media.
Are there any eligibility requirements for availing discounts?
Each discount may have different terms and conditions. Please review the specific details of the discount offer to ensure you meet the requirements.
How can I apply a discount code to my order?
To apply a discount code, enter the code during the checkout process in the designated field. The discount will be applied to the eligible items in your order.
Do you offer discounts for bulk or wholesale orders?
Yes, we have a policy to offer discounts on the purchase of more than two products. The discount will be automatically applied at checkout.
Can I get an estimate of the custom duties and taxes before placing an order?
We have no control over custom duties and taxes, as they are determined by your country’s customs regulations. We are unable to provide an estimate of the cost, as these charges vary from country to country. We recommend contacting your local customs office for current information on charges before placing your order.
Do I have to pay custom duties or taxes on my order?
Yes, you may be required to pay customs duties and taxes upon import. The specific charges depend on your country’s customs policies and regulations.
Are custom duties and taxes included in the product price?
No, we do not include custom duties and taxes in the product price. These charges are separate and may be imposed by your country’s customs authorities.
Who is responsible for paying the custom duties and taxes?
The customer is responsible for paying any applicable custom duties and taxes. These charges are not included in the order total at checkout.
Is there a specific email address for different types of inquiries (e.g., sales, support, returns)?
Our primary contact email is [email protected]. Please ensure that you reach out to this email for any questions or concerns you may have.
How can I get in touch with your customer support?
For any inquiries or assistance, please email us at [email protected]. Our dedicated customer support team will be happy to help you.
What are your customer support hours of operation?
Our customer support is available from Monday to Friday, 24 hours a day, to address your queries and provide assistance.
Do you have a phone number or live chat for immediate assistance?
Currently, we do not offer phone support. However, our email support team is readily available to assist you.
How long does it take to receive a response to my inquiry?
We strive to respond to customer inquiries within 24 hours. Please allow us this time frame to provide you with a comprehensive and helpful response.