“We want nothing but the best for our customers, no matter wherever they might be situated across the globe”.
At MotobikeJacket, we prioritize our customer’s needs and strive to provide exceptional service regardless of their location across the globe. We understand the importance of meeting your demands promptly and effectively, and our utmost priority is to deliver high-quality products to your satisfaction.
Pre-Order Communication:
To ensure a seamless shopping experience, we highly recommend contacting our 24/7 active service team before confirming your order. Feel free to reach out to our dedicated customer support agents for assistance with size, color, product details, and any other inquiries. We are here to address your concerns promptly and guide you through the ordering process. Simply email our customer support team, and we will respond within 24 hours.
Quality Inspection Before Shipping:
Before dispatching your item, our dedicated team of professional inspectors conducts a comprehensive evaluation of various aspects, including color, stitching, sizing, pattern, and leather quality. This meticulous process ensures that you receive a product of the highest standards. We are fully committed to providing you with a positive experience and guaranteeing your utmost satisfaction.
15 Days Easy Return and Exchange Policy:
We have 15 days easy exchange and Return policy. We kindly request that customers first fill out a Return Request form. This form helps us gather essential information to ensure a smooth and efficient handling of your return or exchange. Once the form is submitted, our dedicated team will review your request and provide further instructions to facilitate the process. We appreciate your cooperation in completing the Return Request form to expedite the resolution of your concern.
Incorrect Sizes:
It is essential to refer to our size chart, available on each product page, before placing your order. We kindly request customers take responsibility for size selection, as we cannot be held liable for returns due to sizing-related issues. However, if you have any doubts or require assistance, our customer care center is ready to address your size-related queries. Please contact our customer support team via email.
Size Change Requests:
If you need to change the size of your product, please submit a size change request to our customer service team within 3 days of placing your order. We will do our best to accommodate your request, subject to availability.
Product Condition for Refunds:
To qualify for a refund, the returned item must be in good condition, unworn, undamaged, and with all tags intact. Please ensure that the original item is returned within 15 days of the delivery date. Tampering with the item or missing tags will void the exchange and refund policy.
Sale Items:
Please note that only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Restrictions on Similar Product Return and Exchange:
Our return and exchange offer is not valid if the customer selects two similar products simultaneously. This policy prevents the practice of ordering multiple items for trial purposes, with the intention of selecting only one item. We appreciate your understanding in this matter.
Wrong Products, Defects, and Tampered Items:
Customers are entitled to a refund or return in the following cases: receiving the wrong product, encountering defects in the product, damage during shipping, or receiving a tampered item. Please contact our customer support team to initiate the necessary steps for resolution.
Refund Payment Method:
Refunds for returned products will be processed using the same method of payment used for the original transaction. Please note that changing the payment option is not possible.
Shipping and any taxes:
If you return or exchange any product, it is your responsibility to pay shipping and any tax related to it.
Color Variation Disclaimer:
We would like to inform you that there may be a slight variation in the color of the actual product compared to what is displayed on our website. Various factors, such as screen resolutions and professional photography techniques with different lighting and graphic effects, may contribute to these differences. Therefore, please consider that slight color variations do not qualify for return or refund based solely on these differences.
Care Instructions:
To maintain the quality and appearance of your jacket, please follow these care instructions diligently. Avoid using detergents, bleach, or any other chemical cleaners, as they may cause damage. Hand washing or machine washing the jacket is not recommended.
We highly recommend having the jacket dry-cleaned by a professional cleaner experienced in handling delicate garments. They possess the expertise to clean the jacket safely and effectively, without causing harm.
Please note that accessories such as zippers, buttons, studs, stitching, and other decorative elements are not covered under our guarantee. It is crucial to handle both the jacket and its accessories with care during washing and while wearing it. Any damage or loss resulting from mishandling or improper care of these accessories will not be eligible for a refund, repair, or replacement.
Failure to adhere to these care instructions may result in damage to the jacket. In such cases, we cannot be held responsible, and the order will not qualify for return or refund. We strongly advise our customers to take proper care of their jackets to ensure their longevity and maintain their appearance.
Custom Orders:
Please note that custom orders and specially made items are not eligible for exchange or return. However, if any issues arise with your custom order, we will make every effort to address and resolve the matter to the best of our ability.